National & Global Shipping Details

We can ship our items to many locations around the world!


ALL POSTAGE TO A UK ADDRESS IS FREE, WE WILL PAY FOR YOUR POSTAGE!

Items are dispatched within 1-5 days and are sent with either Hermes, Royal Mail or Parcel Force at our discretion. If you have a preference at to which currier we use (either Hermes, Royal Mail or Parcel Force) then please let us know before you make your purchase however their may have to be a delivery charge. If you order more than one item from us, we are likely to ship them all together unless you ask us not to. All items should be delivered within 2-10 days.

Any items purchased/ any combined orders totalling over £299 GBP or items sent as a letter will require a signature from you. We can include 'signed for' delivery for extra security on all orders if requested, this may however require a small fee. At the moment with Covid-19 (coronavirus) being an issue, the person delivering your parcel may sign for it on your behalf and will keep their distance from you during the delivery process. They may also take a photograph of the parcel next to your door as proof of delivery in order to prevent spreading of the virus.

All items that we send with Hermes will come with full secure tracking. You will have a tracking number (this can be provided to you on request) which will allow you to monitor your items process, for you to select a 'safe place location' or also for you to choose a preferred neighbour for the item to be left with should you not be present at the time of delivery. It will also tell you if they could not deliver the parcel and when they will be trying to deliver it again.

Royal Mail parcels/letters will be sent 1st class if the weight is under 1kg, 2nd class on parcels that are under 2kg and also Royal Mail Special Delivery guaranteed by 1pm on items you have purchased or combined orders totalling over £399 GBP (if under 2kg) and Royal Mail Special Delivery guaranteed by 9am on items purchased or combined orders totalling over £899 GBP (if under 2kg). Items sent with Royal Mail will include a reference number (this can be provided to you on request) which will tell you when the item(s) has been delivered. If they were not able to deliver the parcel to you, it will allow you to rearrange delivery or tell you which neighbour it has been left with/which depo to collect your parcel from if you were not present at the time of delivery. Signed For & Special Delivery parcels/letters sent with Royal Mail will include full tracking.

Items that are long, tall, weigh over 2kg or multiple items shipped together with a combined weight of over 2kg will have to be sent with Hermes or Parcel Force. You will be required to pay for delivery with Parcel Force if we intended to send your item with Hermes and you have requested that we send your item with Parcel Force due to the price difference however items that are too large or heavy for Hermes can be sent with Parcel Force at our expense. Any items purchased or combined orders totalling £899 GBP or over will be sent with Parcel Force Next Morning Delivery at our expense.

Parcel Force parcels all include signed for delivery as well as full tracking which tells you and us when/where your item has been delivered, options to rearrange delivery or tells you where to collect your parcel if you are not present at the time of delivery. 


If you are based outside of the UK,

For a postage quote, please email purchase@georgestewartdouglas.com

Items are dispatched within 1-5 working days and will be sent with Royal Mail or Parcel Force depending on their size and weight. If you order more than one item from us, you can ask for us to post them all together in order to save on the postage cost as this could bring your postage price down considerably. We may combine postage anyway or may send items separately at our discretion if you don't provide a preference. There may also be import charges to pay on receival of the delivery so please research this before making a purchase if you feel that this would be an issue. All items should be delivered within  1-5 weeks. 

During these very uncertain times regarding Brexit and also with the global issue of Covid-19 (coronavirus), items might take longer than normal to arrive. We will not be charging customers any more than usual for international deliveries at this moment in time. In order to prevent the spreading of the virus, the person delivering your item(s) may sign for them on your behalf if a signature is required or take a photograph of the parcel next to your door as proof of delivery. They are also likely to keep their distance from you during the delivery process however this will all very much depend on the individual rules and regulations in place in each different country. 

All items sent with Royal Mail will be sent either tracked, signed for or both depending on which options are available for your country (a tracking/reference number can be provided on request) . If tracking is available, you will be able to monitor your parcels progress while in the UK and also once it arrives in your country. Your tracking/reference number will tell you and us when an item(s) has been delivered, it will allow you to rearrange delivery or it will tell you which neighbour it has been left with/ which depo to collect your parcel from if you were not present at the time of delivery. 

Parcel Force parcels all include signed for delivery as well as full tracking both within the UK and in your destination country. Items that are long, tall, weigh over 2kg or multiple items shipped together with a combined weight of over 2kg will be sent with Parcel Force. You will be able to monitor your parcels progress while in the UK and when it leaves the UK and arrives in the destination country. The tracking number will tell you and us where an item(s) has been delivered, it will allow you to rearrange delivery or it will tell you which neighbour it has been left with/which depo to collect your parcel from if you were not present at the time of delivery.

If you purchase an item from our eBay store, you may be given the option to have your item sent with the eBay Global Shipping Program which we highly recommend you choose. This is when eBay takes care of the safe delivery of your item(s) once we ship the item(s) to their UK depo. This method includes full tracking (the tracking number can be provided on request) which allows you to monitor your items journey within the UK and once it arrives in your country. If you purchase more than one item from us, we cannot combine postage in order to reduce your cost if you select this method unless you request this in advance of making the purchase. eBay Global Shipping Program prices are decided by eBay, we usually have no idea how much they charge and have no authority to alter or have any involvement with that charge as the postage payment will go straight to eBay however it may be cheaper for you to use this method than to use our other curriers. This option can be not only be cheaper for you but it can be quicker and also gives you full insurance for lost and damaged objects.


Do you need your item(s) for tomorrow? (UK ONLY)

For only £10 GBP, your item(s) can be sent 'Royal Mail Special Delivery Guaranteed By 1pm meaning that your item is guaranteed to be delivered before 1pm in the afternoon the next day!...……. For any items sold or any combined delivery totalling £399 GBP or more, THIS IS INCLUDED FREE OF CHARGE!..... 

For only £20 GBP, your item(s) can be sent 'Royal Mail Special Delivery Guaranteed By 9am' meaning that your item is guaranteed to be delivered before 9am in the morning the next day!...…….For any items sold or any combined orders totalling £899 GBP or more, THIS IS INCLUDED FREE OF CHARGE!.....

With prices starting from only £20 GBP, items that are long, tall, weigh over 2kg or multiple items shipped together with a combined weight of over 2kg can be sent with 'Parcel Force Next Morning Delivery' meaning that your item(s) is guaranteed to arrive the following morning...…. For any items sold or any combined orders totalling £899 GBP or more, THIS IS INCLUDED FREE OF CHARGE!...

These options will all include full tracking and signature required delivery. These are the most secure & fast delivery options that we offer. They are our luxury delivery services.

No matter what value your object(s) is, these services are great options if you need your item(s) very quickly or would prefer a much more secure, premium service for your piece of mind. It is great piece of mind because you will only have to wait a very small period of time before receiving your item(s).

WE CAN POST YOUR ITEM(S) TODAY SO THAT YOU RECIEVE YOUR ORDER FOR TOMOROW!...…. If you pay for one of the above options before 12pm Greenwich Mean Time GMT/ UTC. If you purchase after this time then your order will be dispatched the following day to be received the day after.


Delivery location advice:

You are responsible for the address that you provide to us so please ensure that it is correct and up to date. We ask that you ensure the address you provide us with is checked for spelling errors or missing components. The address you provide must match within all third parties used to carry out the transaction for example your eBay delivery address must match with your PayPal delivery address. If we or the currier suspect a problem then we are likely to contact you before despatching and if we don't hear from you within 48 hours, we will ship based on the curriers advice.

We can ship to a PO Box address using Royal Mail, Hermes or Parcel Force however this may not be supported on eBay orders using the eBay Global Shipping Program.

If you purchase an item(s) from us using eBay, they offer a 'click and collect' service which means you can have your item(s) delivered to your chosen collection point eg. retail location on supported items.


Reservations: 

Items can be reserved for you if you pay for them in full. Without payment, items cannot be reserved unless there has been a special arrangement.

We are happy to hold onto any items that you do not want us to dispatch for a few days, weeks or months if you have paid for them in full. 

If you are away on holiday for example or do not want us to post item(s) until a specific date, we can keep hold of anything for you until you are ready at no extra charge. There may however have to be a storage charge after 3 months and we cannot issue a refund.


Packaging: 

All items are wrapped safely and securely to prevent the rare event of damage/breakages.

Curriers can be heavy handed at times which is why we take extra precautions to secure and protect your item(s)

We always use strong packing materials including bubble wrap and parcel fillers. We often reuse packing materials in order to help the environment.

All parcels are wrapped heavily in brown tape and a parcel will only leave our packing department if we believe it would survive being thrown off a house roof or being ran over by a large van. 

Regardless of value, in order to prevent a parcel being lost or stolen, our parcels contain no corporate identity/branding and are discrete for security purposes.

The majority of our customer reviews focus heavily on are super wrapping, please read them to see what others have to say. 

If you have a preference as to what packing materials you would like us to use or not to use, please contact us.



Please email purchase@georgestewartdouglas.com with any questions or for more information.



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